Online and Phone Support

Our support resources are designed to provide effective service quickly and efficiently to get you the answers you need when you need them. Your mission critical business requires 24/7 availability and our highly responsive support team is ready if you need them.

We pride ourselves in our accessibility and fast and accurate solutions, but we also give you direct access to essential online resources that will enable you to find answers to your questions and solve problems on your own.

Please see our support homepage for links to our knowledge base or useful articles and frequently asked questions (FAQ).

When you need immediate assistance, our technical support team can be reached at using our online form or +1-919-790-7877 in North America, or +44 1865 884288 in the UK and Europe.

Training

Effective training is the key to successful implementation and operation of a Cellwatch battery monitoring system.

Our end user and installer training programs offer hands-on experience so you will gain a comprehensive understanding of the entire system – from an overview of the components to how they are connected, communicate, and deliver data.



Some of the topics covered include:

End user training

• Learn about what’s connected to your batteries
• How the system communicates
• How to best utilize and understand the Cellwatch system
• A look at the data:  
  
  • Key signs there is a failure
  • Reviewing your History data
  • Understanding your Discharge data

After this training you will know what the Cellwatch system is, as well as, how to understand and interpret your valuable Cellwatch data.

Installer training

• Components
• How the system works
• Wiring
• Installing and configure the system
• How to demonstrate the system
  
• Practice setting up alarms